When a client is satisfied, Shelly is satisfied. For those of you who haven’t had the pleasure to meet Shelly yet, he’s a lover of the Rolling Stones, a New York Yankees enthusiast, and Village Print & Media’s Quality Control (QC) Specialist.

Today, we have for you the second installment of Shelly’s monthly QC tips, where he shares with us all of his tricks on how to ensure that a client is always happy. If you missed the first installment, be sure to check it out here before Shelly tells us the only way the QC process can give him total satisfaction, below: